Refund & Cancellation Policy

• A 50% advance payment is required to confirm your booking.
• The remaining balance must be paid at least 30 days before your journey date.
• If the balance is not paid on time, your booking will be automatically cancelled without any refund, as stated in this policy.
• You cannot board or start the tour unless the full and final payment has been made.
• Payments made via a credit/debit card machine attract 3.5% to 5% additional charges.

If you cancel your booking, the following cancellation charges apply according to the time remaining before your journey.

• Requests made 28 days or more before the journey: 10% of the total tour cost as a rescheduling charge.
• Requests made 15 days or more before the journey: 20% of the total tour cost as a rescheduling charge.
• Requests made within 15 days of the journey date will be treated as a cancellation, and the cancellation charges above will apply instead.
• Rescheduling depends on seat availability and is not guaranteed.
• If your requested new dates are unavailable, you may need to travel on the original date; otherwise, the booking will be treated as a cancellation.

Chardham Yatra involves helicopter travel in high-altitude Himalayan weather. Delays and operational disruptions can sometimes occur.

• If a particular Dham cannot be visited due to continuous bad weather, a refund of approximately ₹20,000 per seat per affected Dham will be provided for the flying cost of that Dham only.
• If flying from Dehradun is not possible due to weather or other unavoidable reasons, a refund will be issued after deducting ₹25,000 towards flight preparation, hotel retention charges and services already used.
• No compensation will be provided for accommodation, meals, transport or other expenses arising from weather delays.
• If you choose to return from Badrinath to Dehradun by road instead of waiting for the next flight due to bad weather, all road travel costs will be borne by you, and no refund will apply under this condition.

If you decide to cancel your Yatra midway and return before the scheduled date:

• We will assist in arranging road transportation where possible.
• All transportation and related arrangement costs must be paid directly by you.
• No refund will be given for mid-tour cancellations initiated by the guest.

In special cases where a tour is cancelled or rescheduled due to force majeure situations, such as war-like conditions or government restrictions, we may issue a Credit Note instead of a cash refund.

Credit Notes are subject to the following conditions:

• Non-transferable.
• Valid only for our helicopter tour services.
• Usable only by the same client.
• Valid for one (1) year from the date of issue.

The following items are generally non-refundable:

• Extra food, beverages or add-on services once used or partially used.
• Puja fees paid directly to the temple committee, which are not part of our package.
• Costs already incurred for hotel stays or services already utilised before cancellation.

We reserve the right to cancel, advance, delay, reschedule or discontinue any flight due to operational, safety or weather-related reasons.

Refunds, where applicable, will be handled according to this policy. Any request for damages or additional compensation will be subject to the applicable law and the circumstances of the disruption.

To cancel your booking or request a refund:

• Contact us in writing by email or WhatsApp.
• Share your booking details and clearly state whether you are requesting a cancellation, rescheduling or refund.
• We will review your request and process eligible refunds in accordance with this policy within a reasonable time.

For questions about refunds, cancellations or rescheduling, contact the Avya Aviation team using the details below.