Avya Aviation | Effective Date: 01-Jan-2026

At Avya Aviation, we understand that travel plans can change. This page explains, in simple words, how refunds, cancellations, and rescheduling work for your Chardham Yatra by Helicopter booking.

By booking a tour with us, you agree to this Refund & Cancellation Policy.

1. Payment Terms

• Booking requires a 50% advance payment.
• The remaining balance must be paid at least 30 days before your journey date.
• If the balance is not paid on time, your booking will be automatically cancelled without any refund.
• You cannot board or start the tour unless the full and final payment has been made.
• Payments made via credit/debit card machine attract 3.5% to 5% extra charges.

2. Cancellation Charges (If You Cancel)

3. Rescheduling Policy

• Rescheduling requests submitted 28 days or more before the journey: 10% of total tour cost as rescheduling charge.
• Rescheduling requests submitted 15 days or more before the journey: 20% of total tour cost as rescheduling charge.
• Requests made within 15 days of the journey date will be treated as a cancellation, and the cancellation charges above will apply instead.
• Rescheduling is subject to seat availability and is not guaranteed. If your requested new dates are not available, you may need to travel on the original date, or the booking will be treated as a cancellation.

4. Refunds Due to Weather (Force Majeure)

Chardham Yatra involves helicopter travel in high-altitude Himalayan weather, so delays can sometimes happen. Here’s how refunds work in such cases:

• If a particular Dham cannot be visited due to continuous bad weather, we will refund approximately ₹20,000 per seat per affected Dham (this covers only the flying cost for that Dham).
• If flying from Dehradun itself is not possible due to weather or other unavoidable reasons, a full refund will be given after deducting ₹25,000 towards flight preparation, hotel retention charges, and services already used.
• No compensation will be given for accommodation, meals, transport, or other expenses caused by weather delays.
• If you choose to return from Badrinath to Dehradun by road (instead of waiting for the next flight) due to bad weather, all road travel costs will be borne by you, and no refund will apply.

5. Mid-Tour Cancellation

If you decide to cancel your Yatra midway and return before the scheduled date:

• We will help arrange road transportation for you.
• However, all costs for such arrangements must be paid directly by you.
• No refund will be given for mid-tour cancellations initiated by the guest.

6. Credit Note Policy

In special cases where a tour is cancelled or rescheduled due to force majeure situations (like war-like conditions or government restrictions), we may issue a Credit Note instead of a cash refund. Credit Notes are:

• Non-transferable
• Valid only for our helicopter tour services
• Usable only by the same client
• Valid for one (1) year from the date of issue

7. Non-Refundable Items

Please note that the following are generally not refundable:

• Any extra food, beverages, or add-on services once used or partially used
• Puja fees paid directly to the temple committee (these are not part of our package)
• Costs already incurred for hotel stays or services already utilized before a cancellation

8. Our Right to Modify Flights

We reserve the right to cancel, advance, delay, reschedule, or discontinue any flight due to operational, safety, or weather-related reasons, without any liability for damages or compensation. Refunds, if applicable, will strictly follow this policy.

9. How to Request a Refund or Cancellation

To cancel or request a refund, please contact us in writing (Email or WhatsApp) with your booking details. We will process eligible refunds as per the policy above within a reasonable time.

10. Contact Us

For any questions about refunds or cancellations, please reach out:

• Website: avyaaviation.com
• Email: info@avyaaviation.com
• Phone: +91 9758955999